Refund Policy
Thank you for shopping with AZ Shop Style. We want you to feel confident and comfortable when purchasing from azshopstyle.com. This Refund Policy explains how returns and refunds are handled for orders placed through our website.
Our goal is to make the return and refund process clear, simple, and customer-friendly.
60-Day Return Policy
AZ Shop Style offers a 60-day return policy.
You may request a return within 60 days of receiving your order. To be eligible for a return, the item should be in its original condition, unused, unworn, and with all original packaging, tags, and accessories included when applicable.
Items that show signs of use, damage, alteration, or missing parts may not be eligible for a refund.
Free Returns
We offer free returns for eligible orders.
If your return request is approved, we will provide return instructions to help you complete the process. Please do not send items back without contacting our customer support team first, as this may delay the return and refund process.
To start a return, please contact us at:
Return Process
To request a return, please email our customer support team with your order information and the reason for your return request.
Please include the following details when contacting us:
Order number
Name used on the order
Email address used at checkout
Item you would like to return
Reason for the return
Once your request is reviewed, we will provide instructions for the next steps.
Refund Processing Time
After your returned item is received and inspected, we will notify you regarding the status of your refund.
If the return is approved, your refund will typically be processed within 5–10 business days. Refunds are issued back to the original payment method used at checkout.
Please note that the exact time for the refund to appear in your account may depend on your payment provider or financial institution.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible at support@azshopstyle.com.
We will do our best to assist you before the order has been processed or shipped. Once an order has already been shipped, it may no longer be possible to cancel it. In that case, you may request a return after receiving the order.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.
Please include your order number, a description of the issue, and clear photos of the item and packaging when available. Our support team will review the issue and help provide a suitable solution.
Non-Refundable Situations
Refunds may not be available in certain situations, including but not limited to:
Items that have been used, worn, washed, damaged, or altered
Items returned without prior approval
Items missing original packaging, tags, or accessories when applicable
Items returned after the 60-day return period
Orders with incorrect shipping information provided by the customer that results in failed delivery
Exchanges
At this time, the fastest way to receive a different item is to return the original item and place a new order on azshopstyle.com.
Our customer support team can assist you with the return process and provide guidance if you have questions about placing a new order.
Refund Amount
Approved refunds will be issued in USD, based on the amount paid for the returned item.
All products on azshopstyle.com include free shipping, and eligible returns are also free. If any discounts or promotions were applied to the original order, the refund amount will reflect the final amount paid after discounts.
Contact Us
If you have any questions about returns, refunds, or your order, please contact us:
AZ Shop Style
Website: azshopstyle.com
Email: support@azshopstyle.com
Address: 9704 Valley Blvd STE 500, Rosemead, CA 91709
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